For Users

1.0 Acceptance of the Terms

By using or browsing or accessing ShaFoLo as a customer (“User” or “you” ) you signify that you have read, understand and agree to be bound by the Terms of Service. ShaFoLo reserves our rights and disrection whatsoever and howsoever, at our sole and absolute discretion, to edit, amend, modify or replace any of the  Terms of Service, or change, suspend, or discontinue the Service (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Site or the notice to be served to you by our Service or via email provided by you or last known and provided to ShaFoLo. ShaFoLo may also impose and apply limit usage  on certain features and services or restrict your access to some parts or all of the Service without notice or liability. It is your responsibility to check the  Terms of Service periodicallyfor any changes, alteration, amendments, improvement of the terms from time to time prior your use of ShaFoLo(“Amendments”). Your continued usage of the Service  constitutes and deemed to be your acceptance of the said Amendments imposed by ShaFoLo and you are bound to be responsible to comply and abide the Terms of Service, failure to do so, it may cause the immediate termination and cancellation of your user rights to ShaFoLo and you are liable to compensate ShaFoLo for any damages and loss suffered and encountered by ShaFoLo arising from your breach of Terms and misuse of ShaFoLo.


2.0 Registration and Eligibility

You may access, browse and use ShaFoLo and view its Content without registration as User. You are required to register with ShaFoLo to have a better accessibility and usage of ShaFoLo Service. You hereby declare, represent, warrant and covenant that you are required to provide ShaFoLo with accurate, truthful, and complete registration informations(including, but not limited to your name (“User Name”), e-mail address, mobile number, bank account and a password which you will use the same to access the Service). You are required and compelled to keep and maintain your registration information accurate and up-to-date.Failure to do so shall constitute a breach of the Terms of Service, which may result in immediate termination of your ShaFoLo account. You shall not:

1.      provide any false personal information to ShaFoLo, or create any account for and one behalf of third party or  anyone other than yourself without such person’s permission and             authorisation;

2.      wilfully or deliberately create, carry on, access and/use a third party or any User Name with the intent to impersonate that person;3.    wilfully or deliberately create, carry on, access and/use a User Name or ShaFoLo account               that is subject to any rights of a person other than you without the proper ad appropriate authorization; or

3.      use a User Name that is a name that is otherwise offensive, vulgar or obscene or otherwise unlawful.

You are solely responsible and liable for all the activities, deals and transactions  that occurs and happened in your own registered account with ShaFoLo. You shall be responsible to keep and maintain and ensure  the confidentiality of your ShaFoLo password. You shall never use another user’s account without such other user’s prior proper and express permission. You hereby covenant and confirm that you will immediately notify ShaFoLo in writing of any unauthorized use of your registered account, or other account related security breach of which you are aware of. You represent and warrant that if you are an individual, you must be legal age and have the legal capacity to enter the valid and legal enforceable  contract, or that if you are registering on behalf of an entity corporation, partnership or any other form of entity which is legally formed under the Laws of Malaysia, that you are legally authorized and permitted  to enter into, and bind the entity to, the Terms of Service and to register for the Service. ShaFoLo is concerned about the safety and privacy of all its Users, especially children.

We, at ShaFoLo, ensure that we have taken the proper and great measures to provide you with the best experience while using ShaFoLo; However, ShaFoLo hereby declare that we shall not be responsible for any damages and loss suffered by the Users use and access of ShaFoLo Services from time to time and ShaFoLo has no control over the conduct of any Chefs, Customers or any other Users and disclaims all liability and responsibility in this regard.

To become a registered User on the Service, you may either join using a third party account (e.g. Facebook) or open a User account directly on the Service. By registering to the Service with a third-party account (e.g., Facebook), you hereby grant us permission to access and use your information through that service, as permitted by that third party service, and to store your log-in credentials for that service to enable the Service. If you do not use a third party account, you may become a registered User of the Service by providing us with severaldetails about yourselfwhich are required by us during the registration process. The details we need in order to enrol you, consist of, among others, your  name as per your Identity Documents (Identity Card/Passport), correspondence email address, correspondence residential address, your personal contact number, your birth date and country of residence and any other informations which is not specifically mentioned herein. In the end of the registration process you will be asked to choose and provide a password, which must be kept in confidence at all times. The details you voluntarily provide us shall be maintained according to our Privacy Policy. You agree and ensure that you shall not disclose your username and password to any third party


3.0 Order and Payment Arrangements

As a registered User, each Customer is welcome to make an Order with any Seller offering his food on ShaFoLo.  It is to be noted that the item listed in ShaFoLo are all self declared by the sellers, we ShaFoLo do not verify the items, if it or they matches the description provided by the sellers. However, if there is a dispute, ShaFoLo will conduct an investigation to ensure the fairness to the buyer and seller.

You are required to read the Terms  before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

All orders are subject to availability and Sellers reserve the right to reject any order for any reason. You will be informed if there is any rejection.

You, as the customer, may pay for your Order by using the MOL Pay service.


4.0 Fees and Payments

As a Customer, in order to make an Order on ShaFoLo, you will be requested to provide the Company with additional personal information, such as home address, phone number, etc.

Please take note that we will not disclose any of your personal information to others, except for your name, address and contact details, in order to place your Order with the respective Seller and to provide you with the Service.

Please take note that we will be charging of RM0.60  of admin fees for each transaction made.


5.0 Cancellation of Orders

All Reservations are subject to ShaFoLo cancellation policy, as stated below:

If a Order Request is cancelled by a Customer before making payment, the Seller shall not be entitled to be paid any of the Order Amount.

If a Order Request is cancelled by a Customer between after payment is made, the Seller shall be paid 100% of the Order Amount and there will be no refund to the Customer.

In case a Seller cancels Customer’s Order after payment made, the Company will credit the Customer with the full Order Amount such Customer has paid to ShaFoLo. Company reserves the right to charge the Seller who cancelled the Order Request with the Order collected by ShaFoLo as warning.

Additionally, ShaFoLo reserves the right to demand and impose penalties on from Seller the Order Amount which received if there is a  a complaint by a Customer received by ShaFoLo with respect to such the food sold, , at its sole discretion, that such Food was not compatible with ShaFoLo standards of service or in case of any misconduct or negligence of the Seller.

ShaFoLo shall not liable, bear and responsible for any cost, expense, loss or damage that you may suffer or incur as a result of Seller’s or Customer’s cancelation of an Order.


6.0 Use Restrictions

There are certain code and conducts which are strictly prohibited in ShaFoLo. Please read the following restrictions and limitations in details and carefully. Your failure to comply with the provisions set forth herein may result in the termination of your access to ShaFoLo and it may also expose you to civil and/or criminal liability.

You may not, whether by yourself or anyone on your behalf:

Use ShaFoLo for any illegal, unlawful or unauthorized purposes;

Use ShaFoLo in any form of spam, unsolicited mail or similar conduct.

Use ShaFoLo for non-personal or commercial purposes other than as a Seller without Company’s express prior written consent;

Interfere with or violate other Users’ rights to privacy and other rights, or harvest or collect and gather data and information about other Users without their express consent and authorisations, whether manually or automatically with the use of any robot, spider, crawler, any search or retrieval application, or use other automatic device, process or method to access ShaFoLo and retrieve, index and/or data-mine any information;

Interfere with or disrupt the operation of ShaFoLo or the servers or networks that host ShaFoLo, or disobey and contravene any laws or regulations or requirements, procedures, policies, or regulations of such servers or networks;

Post, publish, or otherwise make available through ShaFoLo any content, text or information that is illegal, abusive, harassing, threatening, obscene, defamatory, libellous, or racially, sexually, religiously, or otherwise objectionable or offensive;

Impersonate any person or entity or provide  or distribute, false or wrong  information on ShaFoLo, whether directly or indirectly;

Falsely state or otherwise misrepresent your affiliation with any person or entity, or express or imply that the Company or any third party endorses you, your website, your business, or any statement made or expressed by you, or present false or inaccurate information about ShaFoLo;

Transmit, distribute, display or otherwise make available through or in connection with ShaFoLo any content, including User Generated Content, which may infringe third party rights, including Intellectual Property rights and privacy rights, or which may contain any unlawful content;

Take and procure any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on our platform infrastructure;

Bypass any measures we may use to prevent or restrict access to ShaFoLo;

Copy, modify, alter, adapt, make available, translate, port, reverse engineer, decompile, or disassemble any portion of ShaFoLo in any way;

Create a browser, frame, border environment or GUI around ShaFoLo;

Link, including in-line linking, to elements on ShaFoLo, such as images and videos, independently from the web pages of ShaFoLo on which they originally appear;

Bypass ShaFoLo by forwarding and providing your personal and contact details (as emails, phone numbers or sites address) to contact and transact other Users via ShaFoLo platform, whether you are a Customer or a Seller, to avoid paying transaction fee to us or for other purposes.


7.0 User Generated Content

ShaFoLo allows you to upload, post, publish and make available through it, your own copyright materials such as text, images, photos, videos, and any other proprietary materials.

As long as your User Generated Content is subject to the applicable copyright law and legally permitted and owned by you, such User Generated Content shall remain at all times, and to the extent permitted by law, your sole and exclusive property.

You understand and agree that you are solely responsible for your User Generated Content and the consequences of posting or publishing such material, on ShaFoLo, in any way.

You represent and warrant that you are the rightful and legal owner of the User Generated Content which uploaded by you to ShaFoLo or that you have (and will continue to have) all the necessary licenses, rights, consents, and permissions from the rightful and legal owners of such User Generated Content, which are required to use and to enable ShaFoLo to use the User Generated Content which uploaded by you to ShaFoLo and that such User Generated Content does not infringe any third party’s copyright or other rights.

You agree that you will not post or upload any User Generated Content containing content which is unlawful for you to possess, post or upload in the country in which you are resident, or which it would be unlawful for the Company to use or possess in connection with ShaFoLo. Company explicitly reserves the right to remove the User Generated Content without giving any prior notice, at its sole discretion.

When you upload, post, publish or make available any User Generated Content on ShaFoLo or use such User Generated Content via ShaFoLo, you grant to the Company an irrevocable, perpetual, non-exclusive, royalty-free, transferable, assignable, sub-licensable and worldwide license, to use, reproduce, distribute, transmit, make derivative works of, display, copy, make available to the public and perform that User Generated Content, along with your name, details, trade-marks, service-marks and logos, in connection with ShaFoLo, whether through the Internet, any mobile device or otherwise, in any media formats and through any media channels known today and developed in the future.

You agree that the Company may remove at any time any User Generated Content you have uploaded to ShaFoLo in its sole discretion with or without any reason.


8.0 Intellectual Property Rights

ShaFoLo and the Intellectual Property rights pertaining thereto, including, but not limited to, inventions, patents and patent applications, trademarks, trade names, logos, copyrightable materials, graphics, text, images, designs (including the “look and feel” of ShaFoLo), specifications, methods, procedures, algorithms, data, technical data, interactive features, source and object code, files, interface, GUI and trade secrets, whether or not registered (collectively, “Intellectual Property”), are owned and/or licensed to the Company and subject to copyright and other applicable intellectual property rights under applicable laws and international conventions. Unless expressly permitted in the Terms, you may not copy, distribute, display, execute publicly, make available to the public without ShaFoLo consents and permissions, reduce to human readable form, decompile, disassemble, adapt, sublicense, make any commercial use, sell, rent, lend, process, compile, reverse engineer, combine with other software, translate, modify or create derivative works of any material that is subject to ShaFoLo’s proprietary rights, including the Service’s Intellectual Property, either by yourself or by anyone on your behalf, in any way or by any means.

You are hereby prohibited to amend, revise, remove or delete any and all copyright notices, restrictions and signs indicating proprietary rights of ShaFoLo, including copyright mark [©] or trademark [® or ™] contained in or accompanying the content included in the Service, and you represent and warrant that you will abide by all applicable laws in this respect. You are further prohibited from using, diluting or staining any name, mark or logo that is identical, or confusingly similar to any of ShaFoLo’s marks and logos, whether registered or not.


9.0 Trademarks and Trade names

“ShaFoLo”, ShaFoLo™, Company’s marks and logo and all other proprietary identifiers used by the Company in connection with ShaFoLo (“Company Trademarks”) are all trademarks and/or trade names of the Company, whether or not registered. All other trademarks, service marks, trade names and logos which may appear on ShaFoLo belong to their respective owners (“Third Party Marks”). No right, license, or interest to the Company Trademarks and/or to the Third Party Marks is granted hereunder, and you agree that no such right, license, or interest shall be asserted by you with respect to the Company Trademarks or the Third Party Marks and therefore you will avoid using any of those marks which may cause confusion and misleading to the Users.


10.0 Links to Third Party Websites

ShaFoLo may contain and connect links to third party websites (“Third Party Sites”), whether such links are suggested by the Company or shared by any. You hereby acknowledge and aware that the Company has no control over such Third Party Sites, and you further acknowledge and agree that the Company is not responsible for the availability, usage, operation and function of Third Party Sites, and does not endorse and is not responsible or liable for any services, content, advertisements, products, or any materials available on such Third Party Sites. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss whatsoever caused, or alleged to be caused, by or in connection with use of or reliance on any services, content, products or other materials available on or through any Third Party Sites. Most Third Party Sites provide legal documents, including terms of use and privacy policy, governing the use of such sites. It is always a good idea and recommended for you to read such documents carefully before using those sites.


11.0 Profile Changes and Cancellation of User Profile

At any time, you may change, edit, correct or delete any and all information and details stated in your personal profile. For the cancellation and removal of your registered account from ShaFoLo and on other related matters or actions in respect of usual management of your account , you may contact the Company at: (need email for shafolo) via email to specify and address your request in details. Company shall have its own rights to terminate your registered account and to remove any information and details pertaining to you from the Service within reasonable time upon the Company’s receipt of your request for the termination or cancellation of your registered account . We will attempt to comply with any request to the best of our capabilities.


12.0 Refund, Disclaimer and Warranties

In the event of misleading, false and inaccurate representation or misconduct or any other representations and conduct which is deceitful and willfuly or deliberately conducted on ShaFoLo or in the framework of food sold held by Sellers through ShaFoLo, company may decide, in its sole discretion, to refund you the amount paid or part thereof by credit to your account and to collect with  the Seller such amount as punishment. No action of the company may be construed as accepting any liability other than as mentioned herein.

Notwithstanding the foregoing, ShaFoLo, including without limitation any content, data and any information related thereto, is provided on an “as is” and “as available” basis, without any warranties of any kind, express or implied, including but not limited to warranties of title or non-infringement or implied warranties of use, merchantability or fitness for a particular purpose or use.

The company does not warrant that ShaFoLo will be uninterrupted or error-free. The company may correct, modify, amend, enhance, improve and make any other changes to ShaFoLo at any time or to discontinue displaying or providing any content or features without a notice to you.

The company hereby disclaims all warranties and conditions with regard to the use of ShaFoLo, including but not limited to the availability, reliability, or quality of ShaFoLo and/or the food sold through ShaFoLo, including the nature and quality of the food served in such events, and is not and shall not be responsible for any error, fault or mistake of any and all content and information received through ShaFoLo, including by Sellers or Customers. The company does not endorse any entity, product or service mentioned in any user generated content available on ShaFoLo.

You hereby agree and confirm with Company that you are using the ShaFoLo at your own risk . You are aware and understand ShaFoLo shall not be held responsible and liable for your loss, damages and compensation suffered by you arising from the usage of ShaFoLo services. However, if a local authority or government body requires personal information regarding misconduct, we will provide the information as much as we can based on good will.


13.0 Limitation of Liability

The use of ShaFoLo and purchase of any food sold is solely at your own risk.

Except as provided herein, in no event shall the company be liable for any damages whatsoever and howsoever including, but not limited to, indirect, special, incidental or consequential damages of any kind, whether in an action of contract, negligence or other tortious actions resulting from or arising out of ShaFoLoor any food event, or the use or inability to use ShaFoLo, regardless of whether the company or an authorized representative of the company has been advised of the possibility of such damages. Except where liability is mandatory, in which event liability for damages shall be limited to your Order Amount.

You agree to defend, indemnify and hold harmless the Company, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of ShaFoLo; (ii) your violation of any term of these Terms; (iii) your violation of any third party rights, including without limitation any intellectual property rights or privacy right of such third party; and (iv) any damage of any sort, whether direct, indirect, special or consequentialwhichcause to any third party with relation to ShaFoLo.

It is hereby clarified that this defence and indemnification obligation will survive these Terms.


14.0 Misconduct and Copyright

We care for your safety. If you believe and discover a User acted inappropriately including (but not limited to) offensive, violent or sexually inappropriate behaviour, please report immediately such person to the appropriate local authorities and to US; you may provided your report for reporting any misconduct to the Company’s email address is specified below: (need email)

The Company respects and concern the intellectual property rights of others. If you believe that your work has been copied or otherwise used in a way that constitutes copyright infringement, please provide the following information in writing to the Company’s Copyright Agent: (i) the contact details of the person authorized to act on behalf of the owner of the copyright; (ii) a description of the copyright work that you claim has been infringed; (iii) a description of the material that you claim to be infringed or to be the subject of  activity is deemed to be infringed and that is to be removed or access to which is to be disabled, and information sufficient to permit the Company to locate and access the material (including URL address); (iv) a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (v) a statement that the information in the notification is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act on behalf of the owner of a copyright that is allegedly infringed. The Company’s Copyright Agent can be reached and contacted through the email address stated above.


15.0 Amendments to the Terms

Save and otherwise expressly provided herein, any provision of this Terms may be amended, varied or supplemented by the Company absolute discretion.

Any substantial changes of this Terms will be first notified at ShaFoLo’s website. In the event that the Terms should be amended to comply with any legal requirements, the amendments may take effect even immediately, or as required by the law and without any prior notice. You hereby agree and acknowledge to accept the amendments and alteration and to be bound by any of the changes made in the Terms and or any policies. Should you continue to use ShaFoLo after the amendments of the Terms, it will deemed that you have indicated your acceptance to the revised Terms. You are recommended to review the Terms from time to time, as it may be amended varied and supplemented by the Company all the time.

16.0 Jurisdiction



Any claims relating to ShaFoLo or its use thereof is to be governed by and interpreted in accordance with the laws of Malaysia without reference to its conflict-of-laws principles.

Each of the provisions of this Terms is severable and distinct from other provisions hereof, if any of such provisions is or becomes illegal, invalid and unenforceable in any respect, the other provisions hereof shall in no way be affected or impaired thereby and shall continue to be enforceable and valid and binding on the parties hereto.

Any heading, caption or section title contained herein are inserted for the purpose of convenience only and shall not be taken into consideration in construing and interpreting this Terms. , The Terms constitutes the entire terms and conditions between you and the Company relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and the Company.